Chess Customer Code of Practice

Complaint Handling and Dispute Resolution Domestic and Small Business Customers.

Chess has over 15,000 UK business customers. It is our culture to continually exceed these customers' expectations in terms of quality, service and value.

Our customer code of practice has been written to provide clear information about our products and services, and how you can contact us should you have a complaint or need to pay a bill.

Download our Customer Code of Practice. 

Download General Conditions 24